Return & Exchange Policy

Points to note

• hand to hand exchange in Snowzmall is the first choice, if customer would like to process it by courier, all the freight cost will be subjected to customer
• To avoid any problem caused by miscommunication, please contact our Customer Services Officer first, and wait for our Customer Services Officer to reply
• All cases which not confirmed by our Customer Services Officer.

1. How to exchange or return products?

Step 1: Confirmed that your order is under Return and Exchange Policy.

Step 2: Contact CS

Step 3: Our CS will reply on your request at around 24 hrours (Business day) 

2. Shipping Cost

－ If this is a snowzmall.com order, no shipping cost will be charged.

3. Basic requirement of Return and Exchange Policy

－ The product is purchased from snowzmall.com.

－ All returned or exchanged products must be in new condition, in their original box, and must include all packing material, manuals, and all accessories.

－ No exchange, return, warranty for Clearance product, Unboxing Item and Imperfect Item.

4. About 7 days return

snowzmall.com wishes that every guest has a care-free shopping experience. If you find that the product is not suitable, for any reason, you can return the goods within 14 days to snowzmall.com headquarters or replaced in the settlement period , you can also exchange your purchased products to any items you want.

5. About 7 days Refund arrangement

snowzmall.com would like to protect every dollar you paid, just issue a return / exchange request 7 days within the products received, we will refund / exchange to you immediately after receiving the item.

Since we also want to ensure that the policy will not be abused, part of the shipping cost may be charged in different situations.

6. Order Cancellation

Freight cost upon to the order cancellation will be subjected to customer

8. Pre-order Item

All New Products Pre-order are ordered to the supplier based on order quantity by customers, the quantity can't be modified after submission. If customers want to cancel a pre-order item, 30% of item price are be charged as a deposit and not refundable.

The actual launch day may vary due to the production schedule of the manufacturer, if there is a delay more than 12 months counting from the Expected Delivery day (at the time the purchase was made), customer could apply for a full refund.

9. Limited Sales Item

For Limited Sales items on our website, it is the maximum quantity that each customer can buy. 

** Snowzmall reserves the right for final decision, e.g. using different account will also be treated as duplicate order.

10. Pre-order Item Shortage Arrangement

All Products Pre-order are properly being in short supply which is based on the supplier's distribution. If there is short supply, we will rearrange the customer's order quantity via the ratio of in-stock quantity and total order quantity. The order will be refunded if the product is failed to allocate.

** Snowzmall reserves the right for final decision **

11. About Order Pick-up Time and Storage Fee.

All orders will be available for pick up for 1 months. If we don't receive any request from customer, the order will be cancelled automatically and the products and payment will not be returned.

If customers are not able to pick up due to some special reason, customer can make a request for restore the order. Snowzmall  reserved the right to accept the request. If the request is accepted, customer have to pay a storage fee 3% of product price per month.

12. Others

－ Every order could only be refunded or exchanged once

1  We understand that customers would love to try the product, so we will have discretion on defining a non- brand-new products. However, Snowzmall reserves the rights on the final decision.

2  Return and Exchange Policy doesn’t apply if the goods can’t be delivered within 7 days.